Surgical Clinics: Urology 

Position Summary

Providing an exceptional patient experience in the Urology Clinic is a strategic priority for Mackenzie Health. Volunteers are a key component of the Urology Team. Volunteers provide a welcoming and caring environment from the moment someone enters the department. By greeting and directing patients appropriately, volunteers assist to maintain the efficient flow in the department. By providing non-medical information, volunteers are able to provide comfort while reducing anxiety and fear to patients and visitors.  

Primary Responsibilities:

•  Identify patients in waiting room and provide instructions on preparing for the procedure;
•  Liaise with patients; 
•  Collate charts and organize charts as necessary;
•  File, photocopy and answer phones as necessary;
•  Restock supplies (gowns, charts, paper, etc.);
•  As a volunteer, you may not provide medical, spiritual or professional counselling;
•  Assist with other duties as requested by the unit.
  

Experience/Skills/Abilities

• Has strong communication skills;
• Shows initiative and sound judgement; 
• Is able to work as part of the overall team;
  
• Is able to provide exemplary attendance even during times of heavy work or school commitments;
  
• Effectively uses empathy in interactions with others;
• Respects privacy and confidentiality of patient;
  
• Demonstrates an understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all;
  
• Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring Models behavior that is aligned with the values of Mackenzie Health-Excellence, Leadership and Empathy.
  
  

Experience a place where people come first

As a health care leader serving a population of more than half a million people, Mackenzie Health offers a dynamic, supportive environment of respect and continuous learning. A place where all staff are valued, can engage in meaningful work as part of a friendly, diverse team and use best-in-class technology to provide exceptional patient care. Experience a place where people come first.  

Experience Mackenzie Health - We're not your average volunteer program.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest, however, only those under consideration for an interview will be contacted.